This error can occur if the monitor is connected to the motherboard's graphics port (in the upper part), but the PC has a dedicated graphics card. Use the graphics port located furthest down. Depending on the connection type, you may need to use an adapter to operate your monitor.

During transport, the cable connections of the hard drive may come loose. Please check them. If all cables are correctly connected, please try the following: Control Panel -> Computer Management -> Disk Management and initialize and format the hard drive there.

Your PC may have a transport lock that must be removed before operation. To do this, open the case and remove the transport lock. This will not void your warranty. Alternatively, please check if the fans in the PC are running when starting up and if a cable is blocking a fan.

The Wi-Fi reception depends on the location of your PC. If there are many walls between your PC and the Wi-Fi router, the reception may be impaired. Please also check if the Wi-Fi antenna(s) is/are installed on the back of the PC; you will find it/them, if present, in your motherboard or accessory box.

If you have just received your PC system, please check if there is a transport lock inside the case. To do this, open the case and remove the transport lock. This will not void your warranty. Alternatively, please check if the fans in your case are running when starting up or if a cable is blocking a fan.

The water cooling systems are already filled upon shipment. If you only have water cooling for your processor, you do not need to refill it.

During the operation of a PC, dust accumulates inside and outside the case over time, which can negatively affect the performance and lifespan of the PC. This is completely normal and unavoidable. Fans become significantly louder when they are dusty. In general, it is advisable to keep the PC away from dust, nicotine, moisture, and pet hair. Do not use vacuum cleaners or compressors for cleaning either the inside or the outside, as this can cause damage.

Cleaning the outside:
The computer case is best cleaned with a slightly damp cloth. Microfiber cloths are best suited for this. Under no circumstances should moisture get inside the case.

Cleaning the inside:
Opening the case wall is of course allowed and does not void the warranty. For cleaning all internal parts, we recommend using only compressed air spray. Make sure to hold coolers, fans, RAM, and graphics cards with one hand to avoid damage. If stubborn dirt has accumulated somewhere, use a soft brush to loosen it. Never use moisture or cleaning agents.

During transport, the cable connections of the hard drive may come loose. Please check them. If all cables are correctly connected, please try the following: Control Panel -> Computer Management -> Disk Management and initialize and format the hard drive there.

Yes, we prepare your new PC so that it only needs to be switched on. If the PC unexpectedly does not start directly into the operating system, please contact our technical support department. ATTENTION: Some PCs are equipped with an internal transport lock - this is clearly marked on the case. If you see such a marking, open one side of the PC and remove the transport lock. If you do not see any indication of a lock or have removed it, your system is ready to use.

If the goods you received have damage, please inform us immediately. You are welcome to send us a photo of the defective goods so that we can process your case directly.

Of course, you have the right of withdrawal. This means that after receiving the goods, you have 14 days to return your order to us without giving reasons - we will then refund the purchase price. Please ensure that the device is in mint condition. Please keep the shipping packaging of the PC for this purpose.

You will find the return address under point 3.2 Warranty in this operating manual, or on our website at DCL24.DE.

If your PC, individual hardware, peripherals, or other accessories are defective, please contact our technical support department by email reklamation@dercomputerladen.de) or by phone at 03435/988380 (Mon-Fri: 9-18 o'clock) before arranging a return. The problem may be solved in this way.

Customer or invoice number (you will find this on the enclosed invoice) and a completed and enclosed RMA accompanying slip with the most detailed description of the error possible.

If you send in your system after consulting with one of our technicians due to a technical defect or regarding a cancellation, please note the following. Please enclose the completed RMA accompanying slip and the most detailed error description possible. You will find your RMA accompanying slip in the motherboard or accessory box. If you have assigned a password for logging into Windows, our technicians may need it.

When returning the PC, please ensure secure transport packaging. Keep the original packaging and use it. If this is not possible, please contact us before shipping the device.

Basically, you are allowed to open your PC and also upgrade or modify it. However, these works should always be carried out professionally, as damage caused by improper handling will void the warranty. If in doubt, always have your upgrades carried out by a specialist company or contact our technical support department.

You have a component that is definitely defective or your PC system is not working. You can contact us via the contact form, by email, or by phone. We will be happy to provide you with a corresponding shipping label. Alternatively, please send the defective goods freight prepaid; you will find the address in the introduction of this operating manual, among other places.

Software errors, crashes of individual programs without connection to the hardware, subsequent incorrect settings in the operating system, or errors caused by viruses are not covered by our warranty. To avoid such a software error, such an error should be ruled out by us on the phone before sending it in. Of course, we will still be happy to support you in such a case and help you solve the problem yourself.

If you have ordered an operating system, it is pre-installed. The operating system is already activated. You will find your Windows license key in the motherboard or accessory box on the assembly slip.

It can be helpful to install the latest graphics drivers. These can usually be found on the website of the manufacturer of your graphics card (Intel, AMD, or Nvidia). You will find information about the installed graphics card on your invoice.

When you purchase a system including the operating system, we install the operating system - including the latest drivers and updates. You may still need to perform minor Windows updates. A data carrier is no longer included with orders, as many systems no longer have a drive and the licenses are digitally linked to the hardware of the system.

For the reinstallation, Microsoft provides a program (Media Creation Tool). This is available for download on the official Microsoft website. You will need an empty USB stick with at least 8 GB of storage space for this. Connect the USB stick to the PC and follow the instructions in the Media Creation Tool, selecting this USB stick as the storage medium.